5/3/2023 0 Comments Community focused![]() ![]() It's easy to imagine where this sort of thinking might fall short if you just consider who tends to build internal platforms: platform infrastructure engineers. ![]() Different platform users come with distinct skill sets and requirements, which may be more or less involved depending on typical use cases: There's no happy medium guaranteed to satisfy them all. The issue, says Nicki, is that real-life target communities are way more complex. Although finding the intersection might seem like it'd make for a “super platform,” things are never so simple in practice. So what's the solution to this critical oversight? Nicki advises against the common tactic of thinking of the problem as a Venn diagram – whose sets are the platform, your people, and sufficient process to keep everyone happy. They fail to see the innovators whose hard work drives progress for the shiny new innovations that make platform implementations seem so attractive. In their push to adopt novel technologies, many companies forget about the developer experience. The first insight Nicki shares from her time spent guiding companies towards better platform practices is that it's easy to overlook the broader human experience. Focusing on tooling instead of tool users While it advises businesses in a variety of areas, its focus on platform engineering gives it a unique perspective on the struggles involved in achieving true robustness. OpenCredo is a development consultancy that helps companies enhance the efficacy of their software delivery practices. Here's what to know if you'd rather not watch the video. Nicki also draws on her first-hand experiences working with diverse clients and different setups to explore a critical objective for any platform development team: Building a platform fit to serve the communities that ultimately use it. She then highlights some of the fundamental aspects enterprises ought to consider as well as the organizational practices, soft skills, and other factors that serve as pillars of the platform engineering discipline. In this talk, OpenCredo CEO/CTO Nicki Watt explains what goes into building a truly robust internal software ecosystem that satisfies the needs of multiple engineering teams. Those that prevail tend to be more robust, allowing them to better accommodate distinct user skill levels, workflows, and needs – even as the motivating requirements evolve. Internal platforms can tie organizations together by normalizing tasks and practices, but not every platform is a resounding success.
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